Image source: CNN
In 2019, Delta Air Lines climbed past all its major competitors in the United States to secure the highly coveted spot at the summit of the industry. It claimed the title of the largest airline on the Fortune 500, an achievement that does not come as a surprise because of its top-notch services and commitment to bringing people together. Today, despite the debilitating impact of the COVID-19 pandemic, it remains the go-to brand of people looking to jet off to their next destinations.
Annually, over 200 million travelers trust Delta Air Lines to get them where they are going. Founded in 1925, this powerhouse started as a crop-dusting company in the Mississippi River Delta, transforming over the years into a nationwide symbol of excellence, vision, and strategic investment.
Currently headquartered in Atlanta, Delta Air Lines is composed of over 75,000 international employees who operate within the culture, which is rooted in a shared commitment to living the values of honesty, integrity, respect, perseverance, and servant leadership. For more than 75 years now, it has also been consistent at giving back to communities. Not only are its employees known for contributing time, energy, and missions of dollars to a plethora of worthwhile causes globally, the company itself is an active participant in change-making.
As the world’s most awarded airline, Delta proves that the reputation it has managed to cement in the industry is neither self-proclaimed nor trivial. In 2020 alone, it was able to snag a long list of accomplishments under its belt despite the gargantuan challenges that every industry in the commercial space had to address in the face of the outbreak. According to the Business Travel News Airline Survey, corporate travel professionals declared this corporation as the No. 1 airline for the tenth year in a row. Additionally, it was included in the list of Fortune 100 Best Companies to Work For. It also bagged the nineteenth spot on Fortune magazine’s Top 500 Most Admired Companies list, a recognition awarded to companies that are considered leaders in social responsibility, innovation, and culture.
Delta Air Line’s ability to handle mishaps and the professionalism it displays whenever issues pertaining to customers arise have propelled this power player to the limelight. From the get-go, its stellar customer service has always been its strength, and with the rise of social media, the competence of its employees has been well-documented through videos and testimonies that were then shared online.
Delta Air Line has been acing the game for almost one hundred years, and amidst the recognition that it has garnered so far, it shows no sign of slowing down. Driven to bridge the physical distance among people all over the world, it plans to continue delivering unrivaled services. With its focus on customer care and safety, this mogul aims to nurture the trust it has built and provide a premium flight experience to the millions of travelers who choose this authority every year.