By: Olivia Brooks

When water, fire, or storms disrupt daily life, property owners in DuPage County are not just seeking repairs. They are often looking for someone they can trust to guide them through one of the most stressful moments they may face. Paul Davis Restoration of DuPage has built its reputation on doing just that, combining extensive technical expertise with a people-first approach that aims to restore both property and peace of mind.

For nearly two decades, the Paul Davis name has been a consistent fixture in the community. Under new local ownership, Paul Davis of DuPage is writing a new chapter that maintains the ideal aspects of its history while raising standards of communication, craftsmanship, and care. The company is locally owned and family-operated, yet supported by the resources and innovation of the national Paul Davis network. This blend allows the team to deploy advanced tools and well-established processes while still treating every customer like a neighbor.

Restoration Experience That Runs Deep

Behind the trucks and tools is a team with more than 140 years of combined experience in water mitigation, reconstruction, contents cleaning, trauma response, and full-service restoration. Many of the technicians, project managers, and carpenters have spent 20 to 30 years in the field. That longevity reflects in the details, from moisture mapping and 3D imaging to the way they match new flooring to existing materials so closely that homeowners often find it difficult to see where the work began.

One customer, Susan B, described her experience after a major flooring project this way: “If I could give Paul Davis Restorations 10 stars, I would. Gary Lyon, Project Manager, and his crew went above and beyond expectations.” Her oak floors were repaired, refinished, and extended so seamlessly that, in her words, she could not easily distinguish the new from the old.

Locally Rooted, Nationally Supported

As a DuPage-based business that serves the entire county, the company understands the homes, schools, businesses, and building styles that define local neighborhoods. Team members live where they work, send their children to the same schools, and often share the same community spaces as their customers. That connection reflects in the way they respond to emergencies at all hours and the way they follow through long after the immediate crisis has passed.

At the same time, Paul Davis of DuPage benefits from the size and strength of a nationwide brand. The team follows industry-leading standards, carries Institute of Inspection, Cleaning, and Restoration Certification (IICRC) credentials, and uses advanced documentation tools to create clear, detailed records for both property owners and insurers. Property owners can explore the full range of services on the Paul Davis Restoration of DuPage website.

Guiding Customers Through Insurance And Uncertainty

Insurance claims are often the most confusing part of a loss. Homeowners worry about what will be covered, how long it will take, and whether they will be left with surprise bills. Paul Davis of DuPage handles insurance claims every day and works directly with carriers to streamline approvals and reduce stress for customers.

One recent customer admitted that they did not know what to expect at first but described the experience as “full service” and “no hassle.” They noted that the team kept them informed at every stage, handled communication with the insurance company, and finished the job on schedule while leaving the home spotless. That combination of clear communication, fair pricing, and reliable timelines is exactly what the leadership team aims to achieve on every project.

Preserving What Matters, Not Demolishing For Profit

The restoration industry has sometimes earned criticism for tearing out as much as possible and inflating claims. Paul Davis of DuPage intentionally operates differently. The team approaches every loss with a preservation mindset. If something can be safely dried, cleaned, or restored, they work to save it. This reduces disruption for families, helps control costs, and respects both the home and the people who live in it.

That philosophy extends to the way the company selects and manages its partners. Paul Davis of DuPage relies on a trusted network of subcontractors who share the same standards, supported by in-house carpenters and certified mitigation specialists. The focus is on doing the work right the first time, so customers rarely deal with callbacks or recurring issues months later.

A Diverse Team Serving A Diverse Community

DuPage County is home to a wide range of cultures, languages, and lifestyles. The Paul Davis of DuPage team reflects that diversity and sees it as a strength. Team members bring different backgrounds and life experiences, which helps them communicate with sensitivity and respect in emotionally charged situations. Whether they are helping a family navigate a flooded basement, assisting an older relative after a living room disaster, or supporting a small business owner after smoke damage, they combine technical skill with empathy.

Reviews frequently mention individual team members by name, from project managers like Gary and Will to production staff like Justin, Josh, and Kevin, and cleaning specialists such as Gloria and Marilu. Customers describe them as thoughtful, caring, professional, and “meticulously clean,” even when the job is complex, and the stakes are high.

Available Around The Clock For DuPage County

Disasters do not wait for business hours. Paul Davis Restoration of DuPage offers 24-hour emergency response across the county, with a goal of being on-site quickly to assess damage and start mitigation. Fast action helps limit the spread of water, smoke, mold, and other hazards, which in turn helps to protect both property and health.

In addition to on-site services, the company shares educational content, project spotlights, and homeowner tips. Residents can watch behind-the-scenes footage and learn practical maintenance advice through the company’s YouTube channel and stay connected with community updates and customer stories via the Paul Davis Restoration of DuPage Facebook page.

Whether the situation involves a burst pipe, a kitchen fire, or a more complicated loss, Paul Davis Restoration of DuPage focuses on one core goal: to restore what matters most with honesty, skill, and compassion.